Is it me or does anyone else wonder why they didn’t test the systems at Heathrow’s new terminal 5 before opening it?
A full dress rehearsal or two, with a dry run involving fake luggage might have helped. I wouldn’t mind betting they have a few unclaimed cases lying around they could have used, but empty cardboard boxes would have probably told them something useful.
I understand when Eurostar services were migrated to St Pancras they managed to come up with enough volunteer passengers to test it all out and snag any last minute glitches before they ever hit any paying passengers.
As I understand it most of the problems are due to the supposedly brilliant new baggage handling system having some sort of bottleneck or failure.
BA seem to be waffling a bit claiming the backlog was due to a number of things, including, but not limited to, delays at the staff car park and security hold-ups affecting baggage handlers. Again a dry run would surely have told them something.
They certainly seem to be making a real mess of dealing with the poor old customers.
No clear information is one thing and frustrating in it’s self for customers - I heard they threatened to have at least one guy arrested when he quite justifiably complained - but the press release was very bare bones.
Although the words were technically regretful the tone was anything but and their spokesperson just read it out - badly, no personal input at all. Do they get training in dealing with the media?
Excellent public relations work! I am really glad I flew the other week and not this one.
Showing posts with label Air Travel. Show all posts
Showing posts with label Air Travel. Show all posts
Friday, 28 March 2008
Wednesday, 27 February 2008
‘Most Wanted Fugitive’ actually innocent German holidaymaker
It just goes to show how much you can rely on facial recognition software.
A German couple on holiday in the Sicilian resort of Taormina last year were mis-identified as James J Bulger, alleged American crime boss, one of the FBI’s most wanted - and his girlfriend Catherine Grieg.
Fortunately the FBI appear to have adopted a more sensible approach since they had pensioner Derek Bond arrested at gunpoint and clapped in irons whilst on a wine tasting holiday in South Africa. They misidentified him as one Derek Sykes, on their most wanted list. It was days before they even bothered to go look at him. He had to agree to extradition to try and sort it out.
It could have been far worse, he could have been in real trouble as happened to a German businessman in 2005, whilst off on holiday going to Macedonia.
He was allegedly arrested, held captive, flown to Afghanistan and tortured - by U.S. government agents after being mistakenly identified as an associate of one of the 7/11 Hijackers.
Oops! Sorry…
Presumably this is the same vaunted biometric technology to be included in Passports and New Labour’s beloved ID card system and database. The same facial recognition software that was trialled last year as a part of a airport security and hailed as a success.
Knowing it’s going to be there ready to misidentify you as a dangerous gangster, or a terrorist should make you feel so much more secure – doesn’t it?
A German couple on holiday in the Sicilian resort of Taormina last year were mis-identified as James J Bulger, alleged American crime boss, one of the FBI’s most wanted - and his girlfriend Catherine Grieg.
Fortunately the FBI appear to have adopted a more sensible approach since they had pensioner Derek Bond arrested at gunpoint and clapped in irons whilst on a wine tasting holiday in South Africa. They misidentified him as one Derek Sykes, on their most wanted list. It was days before they even bothered to go look at him. He had to agree to extradition to try and sort it out.
It could have been far worse, he could have been in real trouble as happened to a German businessman in 2005, whilst off on holiday going to Macedonia.
He was allegedly arrested, held captive, flown to Afghanistan and tortured - by U.S. government agents after being mistakenly identified as an associate of one of the 7/11 Hijackers.
Oops! Sorry…
Presumably this is the same vaunted biometric technology to be included in Passports and New Labour’s beloved ID card system and database. The same facial recognition software that was trialled last year as a part of a airport security and hailed as a success.
Knowing it’s going to be there ready to misidentify you as a dangerous gangster, or a terrorist should make you feel so much more secure – doesn’t it?
Labels:
Air Travel,
Civil Liberty,
Crime,
DNA Database,
ID,
Mistaken Identity,
State Control,
Terrorism
Wednesday, 14 November 2007
High Speed Rail Link
As many of us are aware the first of the Eurostar passenger services to Paris and Brussels are due to roll out of the magnificently refurbished St Pancras International at 11:01 this morning.An undeniably magnificent achievement.
The new high-speed rail link now means that it is possible to go from the heart of London to the heart of Paris in 2 hrs and fifteen minutes. With, it has to be said, considerably less bother than the flying and in greater comfort, but at greater expense by comparison to flying. Even so it is no so great when one takes in the convenience and lack of the sort of problems with check in and security encountered at airports – more civilised.
So that’s the good part. It is fine for those who can get to StPancras/King’s Cross easily. The High Speed line known optimistically as High Speed 1 cost £5.8bn.
Unfortunately there seem to be no plans for a High Speed Link to the North. So what does someone who lives in Manchester or Edinburgh do? Or those in the west? Given the comparatively steep costs of rail travel within the UK, they do what they are already doing - They fly. So that means it is probably of little practical use to the majority of the country.
So how much real utility will the high-speed line actually be, apart from to Euro MPs and the like?
And would the money have been better used on first building a high speed lines from/to the North and West?
Tuesday, 6 November 2007
EU moves to tighten controls on movement and the internet

Franco Frattini, the EU Justice
It involves ’tough new anti terror proposals’ – and we all know that’s good, don’t we?
Especially the, highly trained, crack BBC old lady interviewee squad. Who will generally enthusiastically approve anything, up to and including, summary executions on street corners, on the grounds that ‘if you have nothing to hide, you have nothing to fear’.
It seems one of the things they are looking at is based on the practice of gathering Passenger Name Record (PNR) data, adopted by the US post 9/11.
Frattini wants to make it obligatory for all EU states to collect 19 pieces of personal information about people flying to or from member states and store it for up to 13 years. Including a phone number, e-mail address and payment details.
The plan apparently also pays special attention to the internet…
Even some EU legislators have voiced privacy concerns over the proposals, but the steely Fratelli said: "There is no room for complacency - for letting our guard down,"
Some EU parliamentarians questioned the EUs enthusiasm for yet more and more anti-terror measures, when the effectiveness of those put in place following the Madrid and London have not even been properly evaluated yet.
They also pointed out that some of them, such as the restrictive rules limiting liquids allowed on EU-bound flights show no indication at all of having any positive impact on security.
Martine Roure, MEP for South East France, argued “We should look at the efficiency of the EU legislation in this area. Some extremely restrictive measures have been adopted. Some haven't had the results expected, and some might even lend a false sense of security."
Labels:
Air Travel,
Freedom,
Internet,
Restrictions,
Security,
Terrorism
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